Wholesale Shipping & Returns
- Opening wholesale order minimum $125.
- Reorder wholesale order minimum is $100.
- Most wholesale orders ship in 1-3 business days. Everything (minus an occasional seasonal tee- which is disclosed) is in stock and ready to ship.
- Wholesale orders ship USPS Priority, USPS Ground Advantage and or UPS depending on order size, weight of order, etc.
- All wholesale returns much be approved by Gray Bird
- All return requests for damaged items are to be submitted within 7 days of receipt to firstname.lastname@example.org
- All return request emails need to include: order #, store name, style number, color, quantity, and PICTURES if product is damaged.
- Returned items must be in their original condition, original packaging, with all parts included.
- Gray Bird will assume return shipping costs for damaged merchandise and/or incorrect merchandise sent.
- Damaged merchandise or items sent incorrectly will be exchanged.
- Customer will assume return shipping costs and up to a 15% restocking fee, if merchandise is returned for reasons outside of damaged inventory and/or incorrect merchandise sent.
- Shipping costs will not be refunded.
- There are no refunds or store credits on claims submitted 7 days after delivery.
All cancelations MUST be made prior to shipping. You can not cancel an order once it has shipped.